Thanks for using play.kommunitas.net or visiting one of our websites or mobile app. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses
play.kommunitas.net is a brand of BETVERSE N.V., reg# 148107 – Abraham de Veerstraat 9, Willemstad, Curacao, licensed to conduct online gaming operations by government of Curacao license no 365/JAZ, sub – license GLH-OCCHKTW0703122019.
play.kommunitas.net products are jointly operated by Betverse N.V. and SP HC Digital Ltd, the latter processing the payments as per agreement between the two companies.
We will put in place measures to protect your information and keep it secure.
If you have further questions please get in touch with us by emailing [email protected]
If you wish to amend any of the personal information that we hold about you, or update your marketing preferences, you can do so at any time through your account. If you have any queries about how we use your personal information, please contact us at [email protected]
Information we collect
This section details the information we may collect about you. We explain why, and how, we use it in later sections.
If you decide to create an account or inquire about one of our products or services, we’ll ask you to provide us with some specific information, for example:
- Basic personal details – such as your first name and last name;
- Personal details– such as address, and proof of residency, phone number, mobile phone number, and email address;
- Work details – such as job title, department, company name, company address, work email address and office phone number;
- Log in details – such as username and password;
- Payment details – such as your ETH/BTC address, billing address and credit card information.
- Passport and KYC contact details : Such as Passport, Proof of Residency, Selfie /Photo Verification
On occasion, we will ask you to voluntarily provide additional information, for example:
- Your opinion of our products and services;
- Your preferences, including newsletters or web alert topics;
- Information we obtain from partners and public sources In some circumstances, we collect information about you from our partners or from publicly available websites to help us better understand our audience and enhance the relevance of our content.
If you wish to manage your cookies, please read below:
What are cookies?
Purpose of cookies
We group our cookies into the below categories.
Operating our Sites
Some cookies are essential for the operation of our Sites. This includes cookies for the following purposes:
Performance – we use these cookies to monitor Site performance. This allows us to provide a high-quality experience by quickly identifying and fixing any issues that arise. For example, we might use performance cookies to track error messages, and to determine improvements to our Sites.
Functionality – we use functionality cookies to allow us to remember your preferences. For example, we use functionality cookies to provide you with enhanced services, such as allowing you to watch a video online or comment on a blog.
Third party cookies on our Sites
We also use third party cookies on our Sites that fall into the categories above (“third party cookies”) for the following reasons:
- to help us monitor traffic on our Sites (like many companies, we use Google Analytics to do this);
- to identify fraudulent or non-human traffic;
- to assist with market research;
- to improve Site functionality;
- to monitor compliance with our terms and conditions and copyright policy.
These third party cookies are used within programmatic for measurement and attribution, and management of frequency. They may also be used for personalization of advertisements based on data you have shared with third parties, to the extent that you have consented to this.
Use of pixels in emails
Our emails often contain a single, campaign-unique “web beacon pixel” to tell us whether, and how many times, our emails are opened and verify any clicks through to links or advertisements within the email. We use this information for purposes including: Determining which of our emails are more interesting to users; Determining users’ activity and engagement with our products and services; Informing our advertisers (in aggregate) how many users have clicked on their advertisements. The pixel will be deleted when you delete the email.
How to manage cookies
You can also manage your cookies via your browser settings and you can set your browser not to accept cookies at all. For more information, please visit your browser’s help page. However, In a few cases, some of our website features may not function as a result.
Lawful basis for processing
We only process personal information where we have a lawful basis for doing so, such as the following: User consent – This is where you have given us explicit permission to process personal information for a given purpose. For example, if you requested to receive information about Betverse N.V.’s products and services, we would ask for your consent if we wanted to use your personal information for any other purpose. You have the right to withdraw this consent at any time. You can manage your preferences within your account or by contacting customer service. Legitimate business purposes – This is where we have a legitimate interest, as a business, to process personal information. For example, where we are aware of copyright infringements on our Site, it is in our legitimate interests as a business to identify those responsible. We take due care to balance our interests against your right to privacy. Contractual necessity – This is where we have to process personal information to meet our contractual obligations. Legal obligation – This is where we have to process personal information in order to comply with the law. For example, we process and retain customer invoice information to comply with financial regulations.
How we use your personal information
We collect personal information for the following reasons: To provide our service – We require some of your basic personal information so our services work as you would expect, for example, providing access to our digital content, notifying you of changes to our services and dealing with customer services queries. To improve and maintain performance – In order to provide you with the best possible user experience, we need to make sure that our products and services work as they should. Using personal information helps us understand how our readers use our Sites so we can make improvements. This includes testing proposed developments on our Sites, reaching out to our customers with market research surveys and hosting subscriber focus groups. To bill our customers – We, along with our authorized payments processors, securely process your payment information to take payments, give refunds and to detect and prevent fraudulent activity. To monitor compliance with our policies and terms – We monitor for breaches of our terms and conditions and copyright policies. To personalize our products and services – We improve your experience of our products and services by personalizing parts of our Sites and apps with the information you give us and what we learn about you. This Version 04 September 2020. Page 6 of 8 includes showing you articles you may be interested in and recommending emails you may wish to sign up to. Where our Sites have such functionality, you can manage elements of personalization in your account. To communicate product changes and offers – We want you to get the most out of our products and services, including showcasing our latest content and newsletters. We will contact you with carefully-curated play.kommunitas.net offers and promotions, exclusive event invitations and feature announcements. For example, if there are no updates on topics you follow in your web alerts, we will send you articles on other topics that we think you might be interested in. You are able to change your preferences at any time through your account or by contacting customer services at [email protected] . We also personalize our communications for strategic purposes. To understand our users – We perform statistical, demographic and marketing analyses of Site users and their purchasing patterns for product development purposes. Betverse N.V. uses this information for analysis purposes, including analysis to improve customer relationships. For the purposes of advertising – We rely on advertising revenue in part to support our journalism. We need to process your information to understand the effectiveness of the advertising we serve to you and others, and to deliver relevant personalized advertising. We use the information you give us and the information we collect about you to serve you with the most appropriate advertisements.
Who we share your personal information with
How long we retain your personal information
We retain the majority of your personal information for as long as your account is active and therefore open; this allows you to continue accessing our content, products and services. If you become inactive and are not a subscriber, we may delete elements of the information associated with your account. We will normally warn you if your access is going to be withdrawn and give you the opportunity to retain your account. Where we don’t need to keep all of your information in full, we will obfuscate or aggregate it, for example, web activity logs and survey responses. This is to ensure that we do not retain your information for any longer than is necessary. It is sometimes necessary for us to keep your personal information for longer periods of time, for example: If there is a statutory requirement to retain it; If we require the information for legal reasons or there is a legitimate business need for us to retain it; To ensure we do not contact you if you have asked us not to.
How we keep your personal information secure
We have appropriate technical and administrative security measures in place to help ensure that our users’ information is protected against unauthorized or accidental access, use, alteration, or loss. We use encryption technology, such as Transport Layer Security (TLS), to protect your personal information when you order products or services from us or interact with our Platforms. Your data is stored in the OVH cloud and the servers protected by encryption, passwords, firewalls plus use of cutting-edge technology.
Under data protection laws, you have rights as an individual in relation to the personal data we hold about you. These rights include:
- The right to object to direct marketing – your preferences, including in relation to direct marketing,
- can be found in your account;
- The right to access the personal data that we process about you;
- The right to request the deletion of your personal data;
- The right to request the rectification of your personal data – you can manage some of this information in your account.
- The right to request that We delete your personal data under certain conditions.
- The right to request that We restrict the processing of your personal data, under certain conditions.
- The right to object to Us processing of your personal data, under certain conditions.
- The right to request that We transfer the data that we have collected to another organisation or directly to you, under certain conditions.
You can exercise these rights through your account or by contacting customer services at [email protected] These rights do not extend to processing and collection of personal data by journalists or for journalistic purposes.
Registered Office: 7 Abraham de Veerstraat, Willemstad, Curacao
This policy is effective from 04 September, 2020.